Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Winum, an online casino and gaming platform operated under the brand name “Winum” (“we”, “us”, “our”). By creating an account, accessing the website, using the Winum android apk, the Winum download apk, or participating in any games or services offered by Winum, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms apply to all interactions with Winum, including but not limited to registration, deposits, gameplay, bonuses, withdrawals, and communication with customer support. If you do not agree with any part of these Terms, you must not register an account or use any services provided by Winum. We strongly recommend that you print or save a copy of these Terms for your records, as they govern the entire relationship between you and Winum in relation to your use of our services.

Winum operates as an online casino offering a variety of real-money games, such as slots, instant games, and other casino entertainment products provided by approved third-party suppliers. Our services are intended solely for adult users who meet the minimum legal age requirement of 18 years and who are permitted by applicable laws to participate in online gambling. You are solely responsible for ensuring that accessing and using Winum is lawful in your jurisdiction, and you must comply at all times with local, state, and national laws that apply to your activities. Winum focuses strongly on responsible gambling and legal compliance, including anti-money laundering (AML) and know-your-customer (KYC) controls, to help protect players and the integrity of the platform. By accepting these Terms, you also confirm that you understand the risks associated with gambling, including the possibility of losing money, and that you accept full responsibility for your activities on Winum.

These Terms work together with our Privacy Policy, KYC Policy, Responsible Gambling Policy, and any other rules published on the Winum website (collectively, the “Winum Policies”). The Winum Policies are incorporated by reference into these Terms and are binding on you. In the event of any inconsistency between these Terms and any of the Winum Policies, these Terms shall prevail to the extent of the conflict, unless explicitly stated otherwise. We may also publish additional game rules, promotion rules, or special terms applicable to specific campaigns, which will form part of your agreement with us once you choose to participate in such games or promotions. You should review all applicable rules and policies before using any particular feature, game, or promotion on Winum.

Winum is licensed and regulated under the licence granted to Galaxy Byte Lab SRL by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202508040-FI2. While the platform is licensed offshore, you must understand that the legality of using our services from India depends on the laws of your state and local jurisdiction. You are responsible for ensuring that your use of Winum from India complies with all applicable Indian laws and that you do not violate any prohibition on online gambling that may exist in your region. We do not offer legal advice on local regulations and recommend that you seek independent legal advice if you are unsure about the legality of online gambling in your area. By proceeding to register and use Winum, you confirm that you have made your own assessment of the legality of engaging in our services from your location.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “I Agree”, or any similar button on the Winum website or in the Winum android apk, you expressly agree to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, KYC Policy, and any other applicable rules or conditions. Your acceptance of these Terms is effective from the moment you complete the registration process or first use our services, whichever occurs earlier. If you do not accept these Terms, you must immediately stop using the website, uninstall any Winum download apk from your devices, and refrain from accessing our games or services. Your continued use of the Winum platform after any amendment to the Terms constitutes your acceptance of the updated version. It is your responsibility to regularly check these Terms to stay informed about any changes that may affect your rights and obligations.

We may modify, update, or replace any part of these Terms at our sole discretion, subject to applicable licensing and legal requirements. Whenever material changes are introduced, we will aim to notify you via email, on-site notifications, or banners, but it remains your duty to review the Terms periodically. If you do not agree with the amended Terms, you must stop using the services and close your account in accordance with the relevant section of these Terms. Any wagers placed or transactions processed before the date of amendment shall be governed by the Terms that were in force at the time of such wagers or transactions. In case of any dispute regarding changes to the Terms, our internal records and logs shall be considered final, subject to your rights under applicable law.

Your agreement to these Terms confirms that all information you provide to Winum during registration or at any point thereafter is true, accurate, and complete to the best of your knowledge. You also agree to update your account details promptly if your personal information, contact details, or payment information changes. You understand that providing false or misleading information, or failing to update your data when required, may result in account suspension, the voiding of bets, forfeiture of winnings, or permanent account closure. You further authorise Winum to conduct identity, age, address, and source-of-funds verification checks as part of our KYC and AML procedures, using third-party service providers where necessary. Your acceptance of these Terms therefore also includes your consent to these verification processes as described in the KYC and Privacy sections.

By accepting these Terms, you also confirm that you are participating in the games solely for entertainment and not for any professional or commercial purpose. You understand and accept that gambling involves an inherent risk of losing money and that there is no guarantee of winning or making profits. You undertake to use only funds that you can afford to lose and to exercise self-control and responsible gambling practices at all times. Winum reserves the right, in the interests of responsible gaming and legal compliance, to limit your access, apply deposit limits, or impose other responsible gambling controls in accordance with these Terms. By using Winum, you also acknowledge that we may suspend or terminate your access to certain games or services if we reasonably believe it is necessary to protect you, other players, or the integrity of the platform.

Eligibility & Age Restriction (18+ only)

Use of the Winum services is strictly limited to individuals who are at least 18 years old or the minimum legal age for online gambling in their jurisdiction, whichever is higher. By registering an account, you positively affirm that you are at least 18 years of age and have full legal capacity to enter into binding contracts. We operate a strict underage gambling policy and do not allow minors to access, register, deposit, or play any real-money games on Winum. If we discover or reasonably suspect that you are under 18, or that you have allowed a minor to access your account, we may immediately suspend or permanently close your account, void all wagers, and forfeit any winnings, subject to legal obligations. We also reserve the right to report suspected underage gambling to relevant authorities and to take any additional measures necessary to prevent minors from using our services.

You agree that you will not assist or encourage any person under 18 years of age to access Winum or any of its services, whether directly or indirectly. This includes allowing minors to use your devices, your login details, your payment methods, or your identity documents for the purpose of gambling. You are responsible for using adequate security measures, such as strong passwords, device locks, and parental control software, to ensure that minors cannot access your Winum account. We strongly recommend that you do not save login credentials in your browser or share your credentials with anyone who could be a minor. Any breach of this obligation may result in immediate account closure and reporting to competent authorities.

Players based in jurisdictions where online gambling is restricted or prohibited are not allowed to register or use Winum, regardless of their age. It is your responsibility to ensure that you are not located in a restricted jurisdiction and that you do not violate any local, state, or national law by using our services. Use of VPNs, proxies, or similar technologies to disguise your location or bypass geo-restrictions is strictly forbidden and may be treated as a serious violation of these Terms. If we find that you have registered or played from a prohibited jurisdiction, we may void all bets, withhold or confiscate winnings, and close your account, subject to applicable law. You should therefore check your local laws carefully before opening an account and refrain from using Winum if online gambling is not legally permitted in your location.

Winum is particularly concerned about the potential risks of online gambling for young people and vulnerable individuals. Gambling at a young age can increase the risk of developing problem gambling behaviours later in life, negatively affecting mental health, education, finances, and relationships. For this reason, we enforce strict age verification measures, including document checks, database queries, and other KYC procedures designed to confirm your age and identity. By using Winum, you consent to these checks and agree to provide clear and valid documentation upon request. Failure to provide satisfactory proof of age may result in your account being suspended, with all access to games and withdrawals restricted until verification is complete.

Account Registration

To participate in real-money games on Winum, you must first register an account in your own name and for your personal use only. Account registration is required for all users, whether you access the platform through the desktop website, mobile browser, or Winum download apk for Android. During registration, you will be asked to provide personal information such as your full name, date of birth, address, email address, phone number, and country of residence. You may also be required to create a unique username and set a secure password that meets our complexity requirements. You must ensure that all information provided is complete and accurate, and you must promptly update your profile if your details change.

Winum allows only one account per individual, household, IP address, device, and payment method, unless explicitly authorised in writing. The creation of duplicate, multiple, or fake accounts is strictly forbidden and is considered a serious breach of these Terms. If we identify duplicate accounts, we may merge them into a single account, suspend them, or close them entirely, and we may void bets and confiscate bonuses or winnings associated with such accounts. You are not permitted to open an account on behalf of another person, or to transfer, sell, or otherwise allow another individual to use your Winum account. Any such unauthorised use may lead to termination of the account, reporting to authorities if necessary, and the loss of any funds associated with fraudulent activity.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share your password or security details with any third party, including family members, friends, or colleagues. If you suspect that your account has been compromised, or that someone else knows your login details, you must change your password immediately and notify Winum customer support without delay. We are not responsible for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. However, we reserve the right to lock or suspend your account temporarily if we detect suspicious or unusual activity, to protect both you and the platform.

In accordance with our KYC policy, account registration and continued use are subject to verification of your identity, age, address, and, if necessary, your source of funds. We may request copies of your passport, ID card, driver’s licence, utility bill, bank statement, selfie with ID, or video verification, as outlined in our KYC procedures. These checks may be triggered upon your first withdrawal, in case of suspicious activity, or when your total deposits exceed specified thresholds (for example, deposits over 10,000 USD equivalent). If you fail to provide requested documents within 30 days, or if we reasonably believe that the documents are forged, altered, or invalid, we may suspend or close your account and, where required by law, freeze or return funds in line with regulatory obligations. By registering, you expressly agree to comply with all KYC requests from Winum as a condition for continued access to our services.

Deposits & Withdrawals

You may deposit funds into your Winum account using the payment methods made available in your region and currency. While the list of payment methods may vary by country, Winum generally supports bank cards, e-wallets, bank transfers, selected local payment services, and cryptocurrencies, subject to availability. For Indian users, access to specific methods and currencies depends on both our payment providers and regulatory considerations; you must ensure that your chosen method is allowed under local laws. Deposits are usually processed instantly or within a short period, but some methods, such as certain bank transfers or cash payments, may take longer. Winum does not guarantee that all payment methods mentioned on the site will be available at all times or for all users.

All deposits must be made from payment instruments held in your own name, and third-party payments are strictly forbidden. You may not deposit using cards, accounts, or wallets registered to another person, even with their explicit consent. We reserve the right to require proof that you are the legitimate owner of the payment method used, and we may reverse transactions, block withdrawals, and close accounts where we suspect the use of third-party methods. Deposited funds should be used for participating in games and not for mere transfer or currency exchange purposes. We may impose minimum and maximum deposit limits per transaction, day, week, or month, which can also be adjusted in accordance with responsible gambling measures or AML monitoring.

Withdrawals from your Winum account will, wherever possible, be processed using the same payment method that was used for deposits, in line with AML and security policies. Before approving your first withdrawal, we require verification of your identity and, where necessary, additional KYC documentation. We may also conduct enhanced verification for large transactions or in cases of suspicious activity, which could delay processing times. All withdrawal requests are subject to internal review and to any applicable limits set by Winum, its payment providers, or regulatory requirements. We do not pay interest on balances held in your account, and such funds are used only for placing wagers and withdrawals as per these Terms.

Chargebacks, reversed payments, and dishonest payment behaviour are strictly prohibited. If a chargeback is initiated, we reserve the right to suspend your account, recover the full amount of the chargeback and any associated costs, and notify relevant authorities and payment providers. We may also deduct the chargeback amount from any future deposits or winnings, or pursue legal action to recover funds. If your account is involved in fraudulent payments or money laundering, we may close it, block access, and freeze funds until the conclusion of any investigations, as required by law. Your use of Winum therefore requires that you only use lawful, legitimately obtained funds from sources that you can demonstrate if requested.

Payment Methods Table

The following table provides an illustrative overview of some typical payment methods supported by Winum. Availability, limits, and currencies may differ depending on your country and the current configuration of our payment services. This table is for informational purposes only and does not guarantee availability in India at all times.

You must consult the cashier section of Winum for the most current methods, limits, and any applicable fees. We may update or remove payment methods without prior notice to reflect provider changes, risk assessment, regulatory developments, or commercial considerations.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, cashback, loyalty rewards, or other promotional benefits to eligible players. These may include welcome offers, such as a 100% bonus with free spins on your first deposit, followed by additional reload bonuses on subsequent deposits, as advertised on the promotions page. Each bonus or promotion is subject to specific terms and conditions, including minimum deposit amounts, wagering requirements, maximum bet limits, eligible games, expiry periods, and withdrawal restrictions. You must carefully read the individual bonus rules before claiming or activating any promotion, as acceptance of a bonus implies agreement with its associated conditions. If you are unsure how a particular bonus works, you should contact customer support before placing any wagers with bonus funds.

Bonuses on Winum are generally credited either automatically upon qualifying deposits or after you opt in, depending on the nature of the offer. Bonus funds are usually kept separate from your real-money balance and are subject to wagering requirements, typically within a specified range (for example, 30x to 40x the bonus amount or bonus plus deposit, depending on the promotion). Free spins may have distinct rules, including maximum winnings caps and limited validity periods (for example, 24 hours for free spins use and 7 days for wagering the resulting bonus). If the wagering requirements are not met within the stated expiry period, the bonus and any associated winnings may be forfeited. It is your responsibility to track your bonus balance and progress through the bonus status section of your account.

Winum’s systems normally allow you to check the status of your active bonuses under the “My Account → Bonuses” section. There you can see active, pending, completed, or expired bonuses, along with key details such as remaining wagering, progress percentage, and time left. The bonus interface may also provide a “Wager now” call-to-action button, which directs you to eligible games where wagering contributes towards fulfilling the requirements. Please note that not all games contribute equally to bonus wagering; some may be excluded entirely, while others may contribute at a reduced percentage. You must review the game contribution table or rules associated with each bonus to avoid misunderstandings.

Bonus abuse is strictly prohibited and may include, but is not limited to, creating multiple accounts to claim offers more than once, using betting strategies designed to circumvent or exploit wagering rules, colluding with other players, or using bots or scripts. If Winum reasonably suspects bonus abuse or fraudulent activity related to a promotion, we reserve the right to remove bonuses, cancel bonus winnings, and close or suspend the accounts involved. We may also restrict your eligibility for future bonuses if we determine that your behaviour poses a promotional risk. All decisions regarding bonus abuse are made at Winum’s sole discretion, though we will act fairly and in accordance with applicable regulations.

Winum reserves the right to modify, suspend, or terminate any bonus or promotion at any time, including adjusting wagering requirements, maximum winnings, or participating games, where necessary for regulatory, technical, or commercial reasons. However, such changes will not retroactively affect bonuses that have already been accepted and used, except in cases of manifest error, fraud, or breach of these Terms. If a promotion is advertised in error or contains obvious mistakes, we may correct those errors and, where appropriate, adjust your balance to reflect the correct bonus amount or conditions. By participating in any promotional offer on Winum, you accept that the platform’s records and calculations shall be considered final, subject to any rights you may have under applicable law.

Game Rules

Winum offers a variety of casino games, including but not limited to slots, instant crash games, table-style games, and proprietary game formats like Aviator, Balloon, and others listed in our game catalogue. Each game has its own rules, pay tables, return-to-player (RTP) rates, and specific features that are provided by the game supplier and made available within the game interface. Before placing any bets, you are responsible for reviewing the rules and information sections of each game to understand how it works, including win conditions, bonus rounds, and betting limits. By starting a game, you acknowledge that you have read and accepted the rules displayed within that game. Any dispute regarding the outcome of a game must be based on the official game rules and logs, as made available by the game provider.

Bets placed on Winum are considered final once they have been accepted by our servers and confirmed in your account history. It is your responsibility to verify that your bet amount, selected game, and other parameters are correct before confirming a wager. Winum cannot guarantee cancellation or modification of a bet once it has been placed, even if you claim to have made it in error. In the event of a malfunction, interruption, or disconnection during a game round, the game’s own rules and technical protocols will determine whether the round is completed, rolled back, or refunded. Generally, if the game round is recorded on our servers as completed, the result will stand; if not recorded, the stake may be refunded to your account.

Game availability is subject to change, and we may add, remove, or suspend individual games or entire categories without prior notice. Some games may be unavailable in certain jurisdictions due to licensing or content restrictions. We also reserve the right to limit access to particular games for responsible gambling reasons, AML considerations, or technical issues. While we aim to provide a stable and reliable gaming environment, we do not guarantee that the games will always be free from errors, bugs, or interruptions. In such cases, our liability is limited as specified in the Limitation of Liability section of these Terms.

You must not use any external tools, scripts, bots, or devices that interact with games in an automated or unfair manner. Any attempt to manipulate the outcome of games, to exploit technical vulnerabilities, or to collude with other players in multi-player settings is strictly prohibited. Winum and its game providers may use technical systems and algorithms to detect unusual patterns or suspicious play, and we reserve the right to investigate and review accounts where such activity is suspected. If we confirm that you have gained an unfair advantage or violated game rules, we may void affected bets, confiscate winnings, and terminate your account. We also reserve the right to share information about such breaches with game providers, other operators, or authorities, as permitted by law.

By playing games on Winum, you understand and accept that the outcomes are determined by random number generators (RNGs) and that past results have no influence on future results. There is no guaranteed strategy that can overcome the house edge built into casino games, and any perceptions of “due” wins or patterns are forms of gambling fallacy. You acknowledge that you play entirely at your own risk and that you may lose all, part, or more than your initial stake in any session. Winum encourages all players to gamble responsibly, set budgets, and use our responsible gaming tools to manage their activity. If you feel that you are not fully understanding the rules or are losing control over your gambling, you should stop playing immediately and seek help.

Fair Play & RNG

Winum is committed to providing fair and transparent gaming experiences, in cooperation with reputable software providers that use certified random number generators (RNGs). RNGs are algorithms that generate random and unpredictable outcomes, ensuring that the results of casino games cannot be manipulated by players, the casino, or third parties. Our game suppliers are required to undergo regular auditing and testing by independent laboratories to confirm that their RNGs and payout tables comply with high industry standards. These audits typically verify that game outcomes are statistically random and fall within predefined RTP ranges over time. While individual results can vary widely in the short term, the underlying mathematics of each game are designed to be fair and unbiased.

All outcomes of games on Winum are determined by the RNG systems of the game providers or by secure randomisation processes controlled by Winum, as applicable. You understand that the displayed outcome on your device, including animations and graphics, is for illustrative purposes and that the determining factor is the result recorded on our servers. In the event of a discrepancy between your device display and the result recorded by Winum’s systems, the latter shall prevail. If a game malfunctions or experiences an error that affects its functionality, all affected bets and rounds may be declared void, and stakes may be refunded to the extent appropriate. Malfunction typically voids all pays and plays, in accordance with industry standards.

Winum strictly prohibits any attempt to manipulate or interfere with the RNG, game servers, client software, or communication protocols. This includes reverse engineering, packet interception, cheating software, or any other technical or manual method intended to obtain unfair advantage. Our security systems continuously monitor gameplay data to detect irregular patterns, such as improbable winning sequences, coordinated play among accounts, or usage characteristics indicating bots or automated tools. If we reasonably believe that you have manipulated or attempted to manipulate game outcomes, we may terminate your account, confiscate winnings, and cooperate with software providers and authorities to investigate the matter. Such behaviour is treated as fraud and may lead to civil or criminal proceedings.

We also emphasise that misconceptions about “hot” or “cold” games, or beliefs that certain sessions are “due” to pay out, do not reflect the mathematical reality of RNG-based gambling. Each game round is independent, and previous outcomes have no bearing on future ones. Belief in patterns can contribute to problem gambling and lead to chasing losses, which we strongly discourage. Winum’s responsible gambling tools are designed to help you avoid such harmful behaviours by setting limits and reminders. By continuing to use our services, you confirm that you understand that gaming outcomes are random and that you accept the inherent uncertainty and risk involved.

Responsible Gambling

Winum places responsible gambling at the core of its operations and aims to provide a safe and controlled environment for all players. We recognise that while most users view online gambling as a form of entertainment, a small percentage may develop problem gambling behaviours that can negatively impact their lives. Our responsible gaming measures, policies, and tools are designed to help you manage your gambling, stay within your personal limits, and seek help when needed. Responsible gambling also includes protecting minors and vulnerable individuals from exposure to gambling products. By using Winum, you agree to make responsible choices, monitor your activity, and immediately act if you feel that your gambling is becoming a problem.

We offer a range of features that allow you to control your gambling behaviour, including deposit limits, loss limits, session reminders, time-outs, and self-exclusion options. These tools are accessible through your account settings or by contacting customer support, and they are available for all players, regardless of their playing level. We strongly encourage you to set realistic daily, weekly, or monthly deposit limits as soon as you create your account, based on an honest assessment of what you can afford to spend. Using session reminders, you can schedule notifications that will inform you about the length of your current session, helping you to take regular breaks. Time-outs and cooling-off periods allow you to temporarily stop playing for a specified duration, while self-exclusion is intended for more serious situations where you decide to block access to your account for an extended period.

Under our responsible gaming policy, self-exclusion is available for a minimum period (for example, at least six months) and is a serious step intended for players who believe they are at risk of or are already experiencing gambling problems. When you request self-exclusion, Winum will take reasonable steps to block your account, prevent new deposits, and restrict access to games during the exclusion period. We may also cancel active bonuses and restrict promotional communications, in line with your request and regulatory expectations. While we make best efforts to enforce self-exclusion, you acknowledge that we cannot be held responsible if you attempt to circumvent the exclusion by creating new accounts, changing details, or using VPNs or other methods. You agree to support the effectiveness of self-exclusion by not attempting to bypass it and by seeking professional support where necessary.

Parents and guardians are strongly advised to use child-protection software and device-level controls to prevent minors from accessing gambling websites or the Winum download apk. Storing devices securely, logging out after sessions, and not sharing passwords are basic measures to prevent underage access. If you suspect that a minor has accessed Winum using your account or device, you must inform us immediately so that we can take protective measures. We may, in serious cases, suspend or close your account and work with relevant organisations to address potential underage exposure. Our commitment to protecting minors is aligned with our strict 18+ only policy and broader social responsibility aims.

If you feel that your gambling is no longer under control, you should stop playing immediately and consider using our self-exclusion options and external support resources. Signs of problematic gambling may include chasing losses, gambling with money you cannot afford to lose, neglecting personal or professional responsibilities, or hiding gambling activity from family and friends. Winum encourages you to take regular self-assessment tests and to contact professional organisations that specialise in gambling support. We provide links and references to such organisations in the Support Resources section below, and our customer support can guide you towards relevant tools and options. Ultimately, you are responsible for your gambling decisions, but Winum is committed to providing a framework that supports safer play.

Tools & Features (table)

The table below outlines some of the main responsible gambling tools available on Winum and how they work in practice.

Support Resources

Winum cooperates with and refers players to recognised international organisations that provide information, counselling, and support for gambling-related issues. While we cannot replace professional medical or psychological services, we can help you connect with independent bodies that specialise in responsible gambling and addiction support. Examples of such organisations include generic services like GamCare, Gambling Therapy, and Gamblers Anonymous, which offer helplines, online chats, self-help tools, and local referrals. You are encouraged to visit their websites, read their educational materials, and, if necessary, seek confidential counselling or join peer-support groups. These resources can be particularly helpful if you feel that gambling is affecting your mental health, finances, or relationships.

In addition to external organisations, Winum’s customer support team is available to provide information about responsible gambling tools, self-exclusion, and account controls. While our staff cannot give legal or medical advice, they are trained to recognise signs of possible gambling harm in customer communication and to direct players towards appropriate support and account options. You can contact support via email at [email protected] or through any other communication channels listed on the site. We encourage you to reach out early if you notice changes in your gambling patterns or if someone close to you expresses concern. Early intervention and honest self-reflection are key in preventing the escalation of gambling problems.

If you are concerned about someone else’s gambling behaviour, such as a family member or friend, you can suggest that they review our responsible gaming information and consider using self-exclusion and support services. While we generally cannot discuss another player’s account with you without their explicit consent due to privacy laws, we can take note of your concerns and monitor the account for signs of risk as permitted by law. You should also consider seeking support for yourself, as dealing with someone else’s gambling issues can be stressful and emotionally challenging. Many gambling support organisations provide resources and counselling for affected others, not only for the gamblers themselves. Winum recognises that responsible gambling is a shared responsibility and that communities, families, and operators must work together to minimise gambling harms.

Prohibited Activities

When using Winum, you agree not to engage in any activities that are unlawful, fraudulent, abusive, or in breach of these Terms or applicable regulations. Prohibited activities include, but are not limited to, opening multiple accounts in your own name or on behalf of others, using false identities or forged documents, and attempting to defraud Winum or other players. You must not engage in chargebacks or lodge unfounded payment disputes with your bank or payment provider after legitimate transactions, nor may you use Winum as a vehicle for money laundering or other financial crimes. Any suspicion of such activity will result in immediate investigation, possible account suspension, and reporting to appropriate authorities. We reserve full rights to recover any damages, costs, or losses arising from your prohibited actions.

Use of automated tools, bots, scripts, or other software designed to interact with Winum in a non-human manner is strictly forbidden. You must not attempt to gain unfair advantage by exploiting system bugs, latency, or design flaws, or by using coordinated strategies with other players that amount to collusion. Attempts to hack, penetrate, or disrupt our servers, games, payment systems, or security infrastructure are illegal and will be treated as criminal offences. We may log, monitor, and analyse technical and gameplay data to detect unusual behaviour that may indicate prohibited tools or techniques. If we reasonably believe that you have used or attempted to use such methods, we may issue warnings, suspend or close your account, confiscate funds, or take legal action as appropriate.

You also agree not to use VPNs, proxies, or similar technologies to mask your location or to circumvent geo-blocks and jurisdictional restrictions. Winum’s policy strictly forbids VPN and proxy usage for accessing the platform, particularly when this results in you playing from a restricted jurisdiction or misrepresenting your residence. If we detect or suspect that your IP address is associated with VPN usage or that your stated location does not match your technical data, we may require additional verification or suspend access pending investigation. Continued or repeated violations may lead to permanent account closure and forfeiture of any bonuses or disputed funds, subject to any applicable legal requirements. We may also share relevant information with other operators or authorities to help maintain the integrity of the online gambling ecosystem.

Harassment, abusive behaviour, and the use of offensive language towards Winum staff or other players are not tolerated under any circumstances. This includes messages, chat interactions (where available), emails, or any other communication channels associated with Winum. We reserve the right to restrict or terminate your access to support channels, suspend your account, or take other reasonable action if you engage in threatening, discriminatory, or otherwise unacceptable behaviour. You must also refrain from promoting illegal activities, sharing unauthorised advertising or spam, or encouraging others to violate these Terms. Respectful communication is a fundamental expectation for all players.

Winum also prohibits the buying, selling, or transferring of accounts, bonuses, free spins, or any other in-platform benefits between players. Your account is personal to you and cannot be used as a tradable asset or means of commercial gain outside the platform’s normal functioning. You must not attempt to exploit bonuses by forming groups, syndicates, or rings of accounts to systematically target promotions. Any suspicion of organised abuse will be investigated, and we may take collective action against all accounts involved, including voiding bonuses and winnings. By agreeing to these Terms, you accept responsibility for ensuring that your activities on Winum remain fair, honest, and compliant at all times.

Restricted Countries (table)

Winum does not allow registration, deposits, or real-money play from certain countries and territories due to licensing, legal, or risk-based reasons. The list of restricted jurisdictions may change over time to reflect regulatory developments and risk assessments. It is your responsibility to ensure that you do not access Winum from any restricted country and that online gambling is legal in your location before registering an account. Use of VPNs or other tools to circumvent these geographical restrictions is strictly prohibited and may result in account closure. Below is an illustrative table of commonly restricted jurisdictions; this is not exhaustive and may be updated without prior notice on the website.

You must check the most recent list of restricted countries published in the Winum terms or help sections before registering or logging in. If we determine that you are accessing Winum from a restricted jurisdiction, we may suspend your account, void bets, and return or freeze funds, depending on legal obligations and regulatory instructions. By continuing to use Winum, you confirm that you are not located in any restricted country and that you will not attempt to bypass territorial controls.

Privacy & Data Protection

Winum respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws and our Privacy Policy. By using our services, you acknowledge that we will collect, process, and store certain personal information about you, including identification data, contact details, transactional information, device identifiers, and behavioural data. The primary purposes of this processing are to provide you with gaming services, manage your account, fulfil legal obligations (such as AML and KYC requirements), ensure platform security, and improve our products. We may also use your data, with your consent where required, for marketing communications, promotions, and personalised offers. You have the right to opt out of marketing communications at any time via the settings in your account or by using unsubscribe links.

Winum acts as the data controller for the personal data we collect about you and may share such data with carefully selected third parties that provide payment processing, KYC and AML verification services, security tools, analytics, hosting, or customer support platforms. Where necessary, we may also share information with regulatory authorities, law enforcement, or other competent bodies in compliance with legal obligations. Some of these recipients may be located outside your home country, and we may therefore transfer your data internationally, subject to appropriate safeguards and in compliance with relevant data protection standards. By using Winum, you consent to such transfers as described in our Privacy Policy. We do not sell your personal data for unrelated commercial purposes.

We retain your personal data only for as long as reasonably necessary to fulfil the purposes described in these Terms and in our Privacy Policy, or as required by law. For example, retention periods related to AML and regulatory compliance may be several years (for instance, up to five years after account closure), depending on jurisdictional requirements. After these periods expire, we will either anonymise or securely delete your data, unless longer retention is needed for legitimate legal or business reasons. You have certain rights regarding your personal information, including the right to access, correct, delete, restrict processing, object to processing, request data portability, withdraw consent where applicable, and lodge a complaint with a data protection authority. Exercising these rights is subject to legal limitations and may require identity verification.

Winum uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather usage statistics. Cookies also help with security functions, such as detecting suspicious logins, and with tailoring content and offers that may be of interest to you. You can manage your cookie preferences through your browser settings or on-site cookie management tools, though disabling some cookies may affect the functionality and performance of the site. We encourage you to read our detailed Cookie Policy, where available, for specific information on the types of cookies we use and their purposes. By continuing to use Winum after being presented with cookie notices, you agree to our use of cookies as described.

The security of your personal data is of high importance to Winum, and we implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures may include data encryption, secure data centres, access controls, regular security audits, and staff training. However, you acknowledge that no online system can guarantee absolute security, and you accept that transmission of information over the internet carries some inherent risks. You are responsible for maintaining the security of your own devices, using up-to-date antivirus software, and choosing strong, unique passwords for your Winum account. Any data breaches or security incidents that significantly affect your rights will be handled in accordance with applicable laws, including notification obligations.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time, in whole or in part, for reasons including but not limited to suspected breach of these Terms, AML or fraud concerns, technical or security issues, responsible gambling interventions, or regulatory requirements. Suspension may be temporary while we investigate the matter, during which time you may be unable to deposit, wager, or withdraw funds. We will aim to notify you of the reasons for suspension where legally permitted, providing details of any information or documentation required from you. Following investigation, we may either lift the suspension, impose conditions for continued use, or proceed to close your account. Our decision will be guided by the evidence available and our legal and regulatory obligations.

You may close your account at any time by contacting customer support or using any available self-service account closure option. Before final closure, we may request that you withdraw any remaining real-money balance, subject to standard KYC checks and withdrawal procedures. After closure, you will no longer be able to access your account history, bonuses, or loyalty points, and any active bonuses may be forfeited. If you later wish to re-open an account, we may require a fresh registration and verification process, and we reserve the right to refuse reactivation, particularly where closure was related to responsible gambling or compliance concerns. If your account was closed due to self-exclusion for problem gambling, re-opening may be restricted or subject to additional safeguards.

In cases where there has been a prolonged period of inactivity on your account (for example, 12 consecutive months with no login, wagers, or transactions), Winum may classify the account as inactive. We may attempt to contact you using your registered email address before taking any action related to inactivity. Depending on applicable regulations, we may charge a reasonable administrative fee on inactive balances, close the account after a certain period, or remit the balance to a competent authority if required by unclaimed property laws. You should refer to our detailed policies on inactive accounts where available on the site. It remains your responsibility to keep your contact details updated so that we can reach you about important account matters.

If your account is terminated due to a serious breach of these Terms, especially involving fraud, money laundering, underage gambling, or prohibited activities, Winum may be obliged to withhold or confiscate funds, void bets, and report the case to relevant authorities. We will act in accordance with applicable laws and with any directions from regulators or law enforcement. In less severe cases, where a breach is remediable, we may instead issue warnings, impose temporary restrictions, remove bonuses, or make other proportional interventions. You accept that decisions regarding suspension and termination will be made at Winum’s reasonable discretion, subject to any rights of appeal or complaint you may have under the Complaints & Dispute Resolution section. The provisions of these Terms that by their nature should survive termination (such as liability limitations, governing law, and dispute resolution clauses) shall continue to apply after your account has been closed.

Limitation of Liability

Winum provides its services and games on an “as is” and “as available” basis and does not make any guarantees or warranties, whether express or implied, regarding the uninterrupted, error-free, or secure operation of the platform. While we strive to maintain a high level of service quality, there may be occasions when technical issues, maintenance, software bugs, or third-party failures affect the availability or performance of Winum. To the fullest extent permitted by law, Winum shall not be liable for any loss, damage, or expense arising from such interruptions or technical problems, including lost winnings, data loss, or inability to access your account. You acknowledge that you are using the services at your own risk and that gambling inherently involves the risk of losing money.

Under no circumstances shall Winum, its owners, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, even if we have been advised of the possibility of such damages. This includes, without limitation, damages resulting from loss of profits, business interruption, loss of data, or personal distress caused by gambling outcomes. Our total aggregate liability to you in relation to any claim arising out of these Terms or your use of Winum shall not exceed the amount of your net deposits made in the 30 days immediately preceding the event giving rise to the claim. This limitation applies to all legal theories of liability, whether in contract, tort, negligence, or otherwise, except where such limitation is prohibited by mandatory law.

Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law. In jurisdictions where some of the above exclusions or limitations are not allowed, Winum’s liability shall be limited to the maximum extent permitted by law. You may have specific statutory rights that are not affected by these Terms, and in the event of any conflict, your statutory rights shall prevail. We recommend that you seek independent legal advice if you are uncertain about your rights or how these limitations affect you.

You are responsible for ensuring that your computer, mobile device, internet connection, and other technical requirements are sufficient and compatible with Winum’s minimum specifications. We shall not be liable for any damage to your hardware or software or for any loss of data resulting from downloading or using the Winum android apk or accessing our website, unless caused directly by our negligence. It is your responsibility to use reputable antivirus and security software to protect your systems against viruses, malware, and other threats. You should also take precautions against phishing or fraudulent websites pretending to be Winum and always ensure that you are visiting the official site or using the authentic Winum download apk.

By using Winum, you agree to indemnify and hold harmless Winum, its affiliates, and their respective officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your unlawful or fraudulent conduct, or your infringement of third-party rights. This indemnity obligation will continue to apply after account closure and termination of the agreement between you and Winum. We may offset any amounts you owe to us against your account balance, subject to any applicable legal restrictions. If we are required to defend or settle any claim arising from your conduct, we may seek compensation from you for all related costs and damages.

Complaints & Dispute Resolution

Winum aims to provide a high-quality, fair, and transparent service, but we recognise that disputes or complaints may occasionally arise. If you have any concerns about your account, a game outcome, a bonus, or any other aspect of our services, you should first contact our customer support team via email at [email protected] or through the support channels listed on the website. Please provide as much detail as possible, including your username, relevant dates and times, screenshots if available, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable time frame, typically within one business day, and will begin investigating promptly. Our goal is to resolve most complaints within 30 days, though complex matters may require more time.

Game-related complaints, such as disputed outcomes or suspected malfunctions, should generally be submitted as soon as possible and no later than 14 days after the event or game round in question. Account-related complaints, including those related to KYC, payments, or responsible gambling, should usually be submitted within 30 days of the relevant event. While we may at our discretion consider complaints submitted after these periods, delays can make investigation more difficult and may limit our ability to rectify issues. During the investigation, you agree not to delete relevant emails, logs, or device data that could help in resolving the case. We may request additional information or documentation from you to clarify the facts.

Winum will handle your complaint in a fair, transparent, and non-discriminatory manner, taking into account the platform’s records, applicable rules, and regulatory obligations. We may consult game providers, payment processors, or other third parties involved to obtain technical logs and independent input where necessary. Once the investigation is complete, we will communicate our decision to you, explaining the reasoning and any corrective measures, such as account adjustments, refunds, or clarifications. If you are dissatisfied with our decision, you may request that the case be reviewed by a higher-level manager or another internal review body, where available. We will inform you of any further escalation avenues depending on your jurisdiction and applicable regulation.

In some jurisdictions, players may have the right to refer unresolved disputes to an independent alternative dispute resolution (ADR) body or an ombudsman, particularly for cross-border online gambling disputes. The availability and identity of such bodies depend on our licensing framework and your country of residence. Where such an option exists and is applicable, we will provide you with relevant contact details and instructions on how to submit your case. You should be aware that ADR procedures may have their own eligibility criteria, submission deadlines, and documentation requirements. Decisions of external ADR bodies may be binding or non-binding depending on applicable law.

Your right to bring legal proceedings in a competent court is not restricted by the complaints and dispute resolution procedures described above, though you are encouraged to exhaust internal procedures first, as many issues can be resolved more quickly and efficiently this way. Nothing in these Terms shall prevent you from seeking remedies through appropriate legal channels where permitted by law. However, you agree that you will not make public statements or post defamatory content about Winum in relation to an ongoing dispute, and that you will allow fair time for the complaints process to be completed. We reserve the right to take action if false or malicious allegations are made that damage Winum’s reputation without justification.

Governing Law

These Terms and the relationship between you and Winum shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of the licence holder, unless otherwise required by mandatory consumer protection laws in your country of residence. Any claim, dispute, or controversy arising out of or relating to these Terms, your use of the services, or any transactions on Winum shall be subject to the exclusive or non-exclusive jurisdiction of the competent courts of that jurisdiction, as specified by applicable law. By using Winum, you consent to the jurisdiction of those courts for the resolution of any such disputes, without prejudice to your right to bring proceedings in your home jurisdiction where mandatory law so provides. The choice of governing law does not affect any statutory rights you may have as a consumer under the laws of your country.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. No failure or delay by Winum in exercising any right or remedy available under these Terms or by law shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing and signed by an authorised representative of Winum. The headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions.

Differences in local regulations, including those in India, may affect the extent to which certain clauses of these Terms apply or are enforceable. For example, some limitations of liability or dispute resolution mechanisms may be subject to specific consumer protection rules. Winum will, to the best of its ability, interpret and apply these Terms in a manner that complies with mandatory local laws while maintaining consistency with its licensing obligations. If you are unsure how the governing law and jurisdiction clauses apply to you, you should seek independent legal advice. Your continued use of Winum indicates that you accept the governing law framework as described here.

Final Provisions

These Terms and all documents referred to herein constitute the entire agreement between you and Winum with respect to the use of our services and supersede any prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral. No oral statements made by Winum employees or agents shall be considered as altering these Terms unless confirmed in writing by an authorised representative. You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without our prior written consent. Winum may, subject to applicable law, assign or transfer its rights and obligations under these Terms in connection with corporate transactions such as mergers, acquisitions, or reorganisations, provided that such transfer does not materially reduce your rights as a player.

Winum may update these Terms from time to time to reflect changes in legal requirements, regulatory guidance, technical developments, or business needs. Updated versions will be published on our website and may be indicated by a revised “last updated” date. In cases of material changes that significantly affect your rights and obligations, we will make reasonable efforts to inform you through notifications on the site, emails, or other appropriate channels. Your continued use of Winum after such changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using our services and close your account.

Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Winum. You and Winum are independent contracting parties, and neither party is authorised to act on behalf of the other or to incur obligations in the name of the other, except as expressly provided in these Terms. If any translations of these Terms are provided for convenience in different languages, the English version will prevail in the event of any discrepancies or inconsistencies. For Indian users, the localisation of content at Winum is for informational and usability purposes, but the core legal terms remain aligned with the English master version.

All notices and communications from Winum to you may be delivered via email, on-site messages, push notifications (where available), or postal mail using the contact details you provided during registration or subsequently updated. You are responsible for checking your email and on-site notifications regularly and for ensuring that our messages are not blocked by spam filters or other technical settings. Any notices you send to Winum must be directed to our official support email or other designated contact channels listed on the website. Communications shall be considered received within a reasonable time after dispatch, depending on the medium used.

By registering and continuing to use the Winum platform, including through the Winum android apk or any future Winum download apk, you confirm that you have read these Terms in full, understood their content, and agreed to be bound by them. You further acknowledge the importance of responsible gambling, the strict 18+ age restriction, and the need to comply with all applicable laws in your jurisdiction. If you do not fully understand any part of these Terms, you should seek independent legal advice before continuing to use the services. Your acceptance of these Terms is a fundamental condition of your access to and use of Winum’s games and services.